Read how working with Tropic Dreams fostered business continuity through tumultuous years for a safety consultancy and engineering company.
Safety Consultants and Solutions Providers (SCSP) is one of the key players in the fast-growing integrated safety consultancy solutions and services industry in Nigeria. After realizing the need for a technological upgrade of their operational core, they searched the market for available business process software and selected Zoho due to its cost-effectiveness and availability of robust yet easy to use integrated apps that could power its whole operation. With the help of a Consultant Partner - Tropic Dreams, they implemented 40 licenses for their staff across various departments including Accounting (Zoho Books), Marketing/Sales (Zoho CRM/Zoho Campaigns) and Human Resource Management (Zoho People).
SCSP was desperately looking for an ERP solution that would streamline all of its core business processes without breaking the bank. With its operations being managed using spreadsheets and different versions stored on different computers, keeping track of all its data and generating reports was gradually becoming a nightmare. In addition, there was a lot of physical paperwork that started to become grossly inefficient for their growing business. It was clear to SCSP that their business continuity was in danger if they didn’t upgrade their system.
SCSP based in Lagos, Nigeria was established in 2009 to provide cost-effective, integrated safety consultancy solutions and services. Its key strengths are in fire safety, process safety, HSE/MS Training, technical safety, occupational and environmental management safety. Its clients are organizations from all economic sectors including ICT, Oil & Gas, Financial Institutions, Food & Beverage industries, Manufacturing, Mechanical/Electrical Companies, and Construction. SCSP provides safety audits, risk assessment, HAZOP analysis, program designs, implementation strategies, monitoring, evaluation, and certification.
The company was running an archaic system that included a lot of clumsy physical paperwork that needed to be carried around for signature approvals, inconsistent spreadsheets for managing business data and accounting software that was hosted on one computer without any database backups. As a result, there was a lot of employee dissatisfaction, lengthy processes to generate simple reports, inaccurate data reporting due to multiple spreadsheet versions, anxiety due to lack of security for sensitive accounting data and the company was losing money due to the inefficiency of its system that was now hampering its service delivery to clients. SCSP knew that in order to foster business continuity, they needed to make a change.
As SCSP began looking for available solutions in the market, their selection criteria were cost, value, and ease of adoption. They had initially narrowed down to 2 options - SAP which was going to be a very expensive investment or contract out the building of a custom solution that was riskier. In the midst of SCSP’s deliberation, it was referred to Tropic Dreams by a business contact of the Managing Director. Tropic Dreams introduced Zoho to SCSP and it quickly became obvious that Zoho was the answer to their problem. With over 40+ integrated applications that could power all facets of their business and a price point that made budget sense compared to other competitors in the market, SCSP knew Zoho was the right way for them to go. Tropic Dreams introduced Zoho and over the course of 6 months helped radically turn their organization around. Tropic Dreams established their requirements, customized Zoho software for their specific needs, provided extensive training for their staff across departments, enabled the company to have a frictionless transition to Zoho, provided on-ground presence, assurance and documented a simple working manual for their entire operation.
With the help of Tropic Dreams and a combination of Zoho CRM, People, Books & Campaigns they were able to radically transform into a technology-forward organization. Employee satisfaction went up over 100% and the SCSP was able to reduce recurring monthly expenses by over 40% because employee productivity increased by a whopping 150%.
“You cannot tell the story of SCSP without mentioning Tropic Dreams and Zoho. Because we engaged their services at a key period in our growth as a company, we were better prepared to survive the tumultuous business years that came after. Right now, we run a very efficient operation, are well-positioned to scale our business and dominate the market.”